General Terms and Conditions

1. Scope and General Provisions

1. These General Terms and Conditions (GTC) apply to all deliveries, sales, and other services provided by VETARTIS AG to customers in Switzerland, unless a different individual agreement has been made.
2. The GTC apply to both consumers and business customers. If individual provisions apply only to business customers or only to consumers, this will be explicitly stated.
3. Consumers are natural persons who purchase goods or services primarily for personal or family purposes and do not act in connection with their professional or commercial activities.
4. Deviating or conflicting terms and conditions of the customer only apply if VETARTIS AG has expressly agreed to them.
5. Individual agreements between VETARTIS AG and the customer take precedence over these GTC.
6. The version of these GTC that is valid at the time of the conclusion of the contract is generally decisive.

2. Offers and Conclusion of Contract

1. Offers from VETARTIS AG are non-binding unless expressly stated as binding.
2. Product representations in catalogs, price lists, brochures, or in the online shop do not constitute a binding offer for the conclusion of a contract. By placing an order, the customer submits a binding offer to conclude a contract.
3. The contract is concluded as soon as VETARTIS AG expressly confirms the order or ships the ordered goods or performs the agreed service.
4. An automated electronic confirmation of the receipt of an online order only confirms the receipt of the order, unless it is expressly designated as acceptance of the contract offer.
5. When ordering through an online shop, customers are informed of the essential steps of the contract before completing the order and are given the opportunity to recognize and correct input errors before placing the order.
6. Oral or telephone orders can be confirmed by VETARTIS AG in text form. Email and other suitable electronic communication forms are sufficient, unless the law requires a stricter form.

3. Prices and Payment Terms

1. The price agreed upon at the time of the conclusion of the contract is decisive.
2. Prices, value-added tax, shipping costs, packaging costs, and any other costs will be indicated according to the respective offer, the online shop, or the order confirmation.
3. For deliveries from abroad to Switzerland, customs duties, import charges, import value-added tax, or other official fees may apply. Who bears these costs depends on the delivery conditions specified in the respective offer or at the conclusion of the contract.
4. Unless otherwise agreed, invoices are due for payment upon receipt or within the payment period specified on the invoice, without deduction.
5. Discounts are only granted if this has been explicitly agreed or stated on the invoice.
6. Shipping cost thresholds, minimum order values, and any processing fees are based on the conditions communicated at the time of contract conclusion or indicated in the online shop.
7. Offsetting with counterclaims is permissible within the framework of legal provisions.

4. Payment Default and Security Performance

1. If the customer is in default with a due monetary claim, VETARTIS AG is entitled to demand the statutory default interest. According to Swiss law, this is generally 5% per year, unless a permissible deviating agreement has been made.
2. Further provable damages resulting from payment default remain reserved to the extent permitted by law.
3. Reminder and collection costs can only be demanded to the extent that they are contractually agreed or owed under applicable legal provisions.
4. If there are justified indications after the conclusion of the contract that the customer's ability to pay is significantly impaired and thus the fulfillment of VETARTIS AG's claims is jeopardized, VETARTIS AG may demand an appropriate advance payment or security performance within the legally permissible scope.
5. If a legitimately requested security performance is not provided despite a reasonable deadline, VETARTIS AG's legal rights remain reserved.

5. Delivery Deadlines, Delivery Delays, and Force Majeure

1. Delivery dates and delivery periods are only binding if they have been explicitly confirmed as binding.
2. An agreed delivery period only begins when all necessary information, documents, approvals, and agreed deposits for execution are available.
3. Delivery periods are extended appropriately if the delivery is delayed by events that are outside the reasonable control of VETARTIS AG.
4. This includes, in particular, natural events, epidemics or pandemics, war, governmental measures, import or export restrictions, strikes, lockouts, significant traffic or transport disruptions, and unforeseeable failures of essential suppliers.
5. If such a hindrance lasts for an unreasonably long period, the parties are entitled to terminate the contract regarding the services not yet rendered in accordance with the statutory provisions.
6. In the event of a delivery delay for which VETARTIS AG is responsible, the customer may set a reasonable grace period. After the unused expiration of this grace period, the customer has the statutory rights under Swiss obligations law.

6. Delivery, Shipping, and Transfer of Risk

1. The delivery conditions are derived from the respective offer, the online shop, or the order confirmation.
2. Partial deliveries are permissible as long as they are reasonable for the customer and do not result in disproportionate additional costs.
3. The goods are packaged properly and taking into account the respective product characteristics.
4. In deliveries to consumers, the risk generally passes to the customer upon delivery of the goods, unless a legally permissible deviating regulation has been made.
5. For business customers, it can be agreed that the risk passes upon delivery of the goods to the company commissioned with the transport.
6. If Incoterms are agreed upon, the version of the Incoterms explicitly designated at the time of contract conclusion applies.

7. Cancellation, Withdrawal, and Voluntary Return of Goods

1. Swiss law does not provide for a general statutory right of withdrawal or return for ordinary purchases made through an online shop. Statutory mandatory rights of withdrawal or cancellation in special cases remain reserved.
2. After the conclusion of the contract, an order can therefore generally only be canceled with the consent of VETARTIS AG, provided that no statutory right of withdrawal exists.
3. VETARTIS AG may, as a gesture of goodwill, agree to take back unused and flawless goods in their original packaging within 14 days after delivery. This goodwill arrangement does not create a general legal entitlement for future orders.
4. A return out of goodwill requires prior consent from VETARTIS AG.

5. The following are excluded from voluntary return:

   1. Custom-made and customer-specific products;
   2. sterile products whose seal or packaging has been opened or damaged;
   3. goods that cannot be reintroduced into circulation for reasons of hygiene, safety, or product integrity;
   4. products that have been explicitly marked as excluded from return.
6. The costs of a voluntary return are generally borne by the customer, unless otherwise agreed.
7. In the case of defective or incorrectly delivered goods, returns, costs, and further claims are exclusively governed by the provisions on warranty and the statutory regulations.

8. Warranty and Material Defects

1. For material defects, the provisions of Art. 197 et seq. of the Swiss Code of Obligations (CO) apply, unless legally permissible deviating agreements are made below.
2. The customer must inspect the delivered goods as soon as is reasonable under the circumstances after receipt. Any defects discovered must be reported to VETARTIS AG immediately after their discovery.
3. Business customers must particularly observe the inspection and complaint obligations according to Art. 201 CO.
4. In the case of hidden defects, the defect notification must be made immediately after their discovery.
5. In the case of justified defects, VETARTIS AG may initially offer a proper remedy or a replacement delivery at its discretion, as long as this is reasonable for the customer.
6. If a remedy or replacement delivery is impossible, has definitively failed, or has not occurred within a reasonable time, the customer is entitled to further contractual or statutory warranty rights, particularly a reduction or – if the legal requirements are met – rescission of the purchase contract.

7. No warranty exists for defects that are particularly due to:

   1. normal wear and tear;
   2. improper use or handling;
   3. Non-compliance with operating, maintenance, or safety instructions;
   4. Changes or repairs by unauthorized persons;
   5. external influences for which VETARTIS AG is not responsible.
8. The limitation period for warranty claims by consumers is two years from delivery for new movable items.
9. For used items, a reduction to at least one year can be agreed upon with consumers, provided this is done explicitly.
10. For business customers, the limitation period for warranty claims may be limited to one year from delivery, as far as legally permissible.
11. Mandatory statutory limitation periods and claims due to intentional deception remain reserved.
12. Voluntary manufacturer warranties or additional guarantees from VETARTIS AG exist independently of the statutory warranty rights according to the applicable warranty conditions.

9. Liability

1. VETARTIS AG is liable within the framework of mandatory statutory provisions.
2. Liability for unlawful intent or gross negligence is not excluded or limited.
3. Liability for damages to life and physical integrity, as well as any liability that cannot be excluded or limited under mandatory statutory provisions, remains unaffected.
4. In particular, mandatory liability under the Swiss Product Liability Act (PrHG) remains unaffected.
5. Towards business customers, liability for slightly negligent indirect damages, consequential damages, and lost profits can be excluded to the extent permitted by law.
6. For application-related consulting, proposals, calculations, or project planning, VETARTIS AG is liable according to the legal provisions. Such information does not exempt the customer from the obligation to verify the suitability of a product for the specifically intended purpose, as far as this is reasonable based on the customer's professional knowledge.
7. Information in catalogs, product descriptions, or other documents only constitutes an independent guarantee if it has been expressly designated as such.

10. Retention of Title

1. A retention of title can be agreed upon between VETARTIS AG and the customer.
2. For goods that are located in Switzerland or are delivered to buyers in Switzerland, the effectiveness of a retention of title is governed by the mandatory Swiss regulations.
3. A retention of title on a transferred movable property becomes effective only when it is registered in the public register maintained by the competent enforcement office at the respective residence or seat of the buyer in accordance with Art. 715 of the Swiss Civil Code.
4. The customer agrees to cooperate to the legally required and reasonable extent in a mutually agreed registration.
5. An extended or prolonged retention of title is valid only to the extent that it has been expressly permitted and agreed upon under applicable Swiss law.

11. Data Protection and Electronic Communication

1. VETARTIS AG processes personal data in connection with orders, deliveries, payments, and the customer relationship in accordance with applicable data protection legislation.
2. As far as Swiss data protection law is applicable, the Federal Act on Data Protection (DSG) and the associated implementing provisions apply.
3. As far as additional foreign data protection law, in particular the General Data Protection Regulation of the European Union (GDPR), is applicable, its mandatory provisions remain reserved.
4. Further information on the nature, scope, and purpose of data processing can be found in the currently applicable privacy policy of VETARTIS AG.
5. In the case of electronic orders, the legal requirements for transparency, identification of the provider, correction options, and electronic order confirmation are observed.

12. Applicable Law and Jurisdiction

1. For contracts with business customers, exclusively substantive Swiss law applies, to the extent permitted by law, excluding conflict of laws and excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).
2. For business customers, the exclusive jurisdiction, to the extent that a jurisdiction agreement is legally permissible, is the location of VETARTIS AG.
3. For consumers, the mandatory legal provisions regarding applicable law and jurisdiction apply.
4. In particular, mandatory consumer jurisdictions are not restricted by these terms and conditions.
5. In international consumer contracts, the mandatory provisions of Swiss international private law and applicable international agreements remain reserved.

13. Final Provisions

1. Changes or additions to a specific contract require the agreement of the parties. Electronic communication is sufficient, unless the law prescribes a specific form.
2. VETARTIS AG may change these terms and conditions for future contract conclusions. Contracts already concluded remain fundamentally unaffected by subsequent changes.
3. Should any individual provision of these terms and conditions be wholly or partially invalid or unenforceable, the validity of the remaining provisions shall remain unaffected.
4. In place of an invalid or unenforceable provision, the applicable legal regulations shall apply.

As of: September 2026